This Privacy Policy describes how ateasehomelife.jp (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at support@ateasehomelife.jp or by mail using the details provided below:

Room 02, 21/F, Hip Kwan Commercial Building, 38 Pitt Street, Yau Ma Tei, Kowloon, 999077, Hong Kong.

Personal information we collect

Personal information such as credit card numbers is appropriately collected under SSL technology. Our website will not take collecting users' personal information as the primary purpose. We do not sell users' contact information. We do not use users' personal information or images for advertising without the user's consent.

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:

– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

– “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

How do we use your personal information?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

– Communicate with you;

– Screen our orders for potential risk or fraud;

– When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Do not track

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Your rights

If you are a Japanese resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a Japanese resident you note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.

Data retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at support@ateasehomelife.jp or by mail using the details provided below: support@ateasehomelife.jp.

Processing personal data

The personal data processed by At Ease Home Life is accurately processed and secured. You shop at At Ease Home Life in a secure environment for which an SSL certificate has been received. The processing of personal data is done in accordance with the requirements of the Personal Data Protection Act (Wbp) and the General Data Processing Regulation (AVG).

The collection and use of data is limited to what is necessary to provide the desired level of service or to prepare or execute agreements. To be able to handle and deliver an order via our web shop, to answer questions, and to be able to designate a winner of a promotion, name and address details, an email address, telephone number and payment details are required. In the case of a business order, this may also include a company name, JCT number and password. The data sent to us via e-mail, contact form, social media channels or chat message or passed on to us when posting a review or participating in a competition is also used when processing personal data.

Provision of personal data to third parties

Your data will only be made available to third parties after your prior consent (unless this is legally required) and will under no circumstances be sold. Your personal data will only be provided to third parties if this is necessary to be able to deliver your order or for tax reasons.

In order to process your order, personal data is passed on to delivery services, payment service providers, review platforms for web shops, hosting providers and website developers.

The latter reason means that the sales administration (such as invoices with personal data) is checked by an administration office. The sales administration of a web shop must be kept for 7 years, which means that the retention period of personal data required for the sales administration is also 7 years. Other personal data will not be stored longer than necessary.  At Ease Home Life has concluded a processing agreement with third parties that excludes the processing of personal data obtained for its own purposes.  At Ease Home Life cannot guarantee that personal data will be handled by third parties in a reliable and secure manner. To find out, you can read the privacy statement of third parties on their website before using these websites.

Cookies

Cookies are small text files that are placed on the computer by a page of the website.  At Ease Home Life uses cookies to optimize the functionality of certain pages of the website. The cookies are also used to remember your settings and preferences, so that we can serve you even better on your next visit.

A cookie is placed via our website from the American company Google, as part of the "Analytics" service.

We use this service to keep track of and to get reports on how visitors use the website. Google may provide this information to third parties if Google is legally obliged to do so, or insofar as third parties process the information on behalf of Google. We have no influence on this, but can point you to the option to consult the privacy statement of Google. The information that Google collects is anonymized as much as possible. Your IP address is emphatically not given. The information is transferred to and stored by Google on servers in the United States.

Functional Cookies

At Ease Home Life primarily places functional cookies. These cookies are necessary to provide the service you have requested. For example, functional cookies ensure that you do not have to log in again on every page after logging in to the website and these functional cookies remember the forms completed on the website.

Session cookies

In addition to functional cookies,  At Ease Home Life places cookies that are only stored on your computer for a limited time. Once you close the web browser, are automatically removed. These so-called session cookies are used to map your surfing behavior on the website during a particular visit. At Ease Home Life can use this information to adapt the website to the needs of the visitor.

Permanent cookies

At Ease Home Life also places cookies that remain on your computer for a longer period of time. On the basis of these so-called permanent cookies, your computer is recognized the next time you visit the website. These cookies offer the possibility to show you the website that is specifically adapted to your preferences. Because your preferences are already set, you save time on a new visit and use is more pleasant. You can delete cookies from your computer at all times.

If you have a problem with the privacy policy, please contact us at support@ateasehomelife.jp or Call Us at +852-95725372